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Frequently Asked Questions

Is my information secure?

All data is encrypted.  Your credit card and purchase data goes directly to the payment processor and is never kept on our servers.  This includes subscriptions.  We never keep financial information on our servers.  It goes directly to the highly secure bank processor of your choice: Amazon, PayPal, or Shopify.  Your name, address, and phone number are confidential and secure.

How long will it take for my item to ship?

Your order will typically ship within 24-48 Business hours.

What is the benefit of signing up for a Subscription?

A Subscription will save you time and money.  No need to remember to order your favorites. We also offer free shipping on orders over $49 so if your subscription orders are $49 or more per order you will save on shipping too.  

What if I need to pause, change, or cancel my Subscription?

We have made it super easy for you to log in and change the duration, pause your subscription, or even cancel simply by logging in to your account and changing it.  You won't have to call or email in order to make changes to, pause, cancel, or change the frequency of your subscription. 

For the "Subscription Box" you are able to change the items but not the frequency or interval.  You may cancel at any time. You can do this all by logging in to your account. 

Totally hassle free!

What if I have a question regarding my order?

Feel free to email us at help@CoffeeCommitment or call us at (844) COFFEE-5 or(844) 263-3335